FAQs

How Do I Order?

Before placing an order for any customized pet product, email your photo(s) to us directly at koze.annou@yahoo.com

If you want your pet’s name (and/or other text) on your product (optional), please include that in the email, too.

Will My Photo(s) Be Edited or Changed?

Yes. Most photos will be re-cropped to fit properly on your custom pet product. For example, if you’re ordering a square pillow, photos have to be cropped to a square to fit on the pillow. If you have a rectangular photo, please keep this in mind. We will always show you what your new product will look like before we start making it so you’ll have a chance to request changes to the design.

In addition, we usually make professional color corrections to each photo such as brightening dark areas and sharpening blurry images. If you choose to include a name on your product, we’ll use our best judgement to make color selections for the font so that your product looks crisp and professional.

Can I Use Multiple Photos?

Yes you can use multiple photos. Pillows, Tote Bags, Accessory Pouches and Journals allow a unique photo to be printed on each side which allow more than one photo to be used. Phone Cases, Pet Beds and Blankets only print on one side. We can also create collages from multiple photos. Contact us with any questions you might have

When Will My Order Ship?

Custom pet products require 3 to 5 business days to complete before shipping. Currently, there’s no way to guarantee a ship date or arrival. If you’re concerned about receiving your product in time, contact us first and we’ll give you a shipping estimate.

Can I Mix and Match Different Designs and Products?

If you see a specific design that you like, but you don’t see it available on the product you like, we can usually still make it work. You can request a Custom Design by sending us a conversation.

How do I Upload my Photo and/or Pet Name?

The best way to transfer your photo to Kozeannou is to email it to us before you place your order. Our email is: koze.annou@yahoo.com

Is My Photo Good Enough?

We always ask that you provide high resolution photos for custom products. High quality photographs will always print best. We realize not everyone has high resolution photos, but through professional editing, we can usually clean them up. Before you place your order, we work carefully to make adjustments to your photo and clean it up for optimal print quality. When we’re finished, we email you a digital proof of your order within 24 hours. At that point, you can request changes to the design, if you wish.

If you’re uncertain about the quality of your photo before ordering, you are welcome to attach the photo to a conversation and inquire with us first. We will let you know if we have any concerns with your photograph.